And still the question remains: if the starts spitting fire, brimstone, and split pea soup, what information do I give to our support vendor? Do I give them the broken chicken wing dance and say "something's broken here! Come fix something! It don't feel right Hi there - I am unable to speak to why Mitel decided to put the serial number information underneath the chassis, instead of on the back. I will certainly pass your comments along to the appropriate person. The good news is that you do not need the serial number in order to obtain support from Mitel!
If you log into the MiVoice Business programming interface, and navigate to the Licenses group of forms and select the License and Option Selection form you will see the Application Record ID and the hardware identifier.
Both your vendor and Mitel Technical Support use this information to determine which system needs support. To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks. Seriously, people! Any bones you can throw my way? Alms for the poor? Popular Topics in VoIP. Which of the following retains the information it's storing when the system power is turned off?
Submit ». The box in which the phone was originally packaged displays the serial number and the last 6 digits of the MAC address use "" for the first 6 digits. Additional Information Related Articles. Attachments Public Facing Attachment.
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Students Click Here. Hi all, Our is placed in our phone room in a precarious position where I cannot get behind the system to check for a serial number. I can't seem to find any mention of a serial number on the quote we received from the vendor that sold us the machine either.
Would Mitel furnish given that we went thru a vendor? Thanks for any hints! The serial number might be on the underside There is nothing to show the box serial number. Most customers use the system ID for identification as this stays with the system if the chassis is replaced. You can find the system via the gui it is in the licencing options form Share what you know - Learn what you don't.
Hi SuperNova99, Ok - thanks for the info! This what Mitel call the system ID or sys ID This is what is used to licence the system so as stated above will stay the system in the event of chassis replacement All chassis boxes controllers have a serial number however as the box could get replaced if a hardware fault occurred it would be prudent to use the Sys ID for inventory purposes Share what you know - Learn what you don't.
We are worried if a disk or power supply fails - we have no hardware contract or Maint and current time. Thanks, -SP. The serial number is on a large white sticker on the bottom or the controller.
It is 5 letters and 4 numbers as ie. You can buy parts from eBay. Much cheaper then have a contarct if you have no plans for upgrades and etc. We'll check that out - thanks! X - currently at 7. We have RAID'd hard drives and two power supplies. But, no redundancy on CPU's or any other devices I know of?
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